A remote support contract is sometimes an ideal solution for a business with relatively low requirements or one with a strong level of in house IT talent.

 

With a remote support contract, you the client benefits from guaranteed response times in the case of critical IT issues. You also benefit from a relatively low cost solution as we can carry out many tasks efficiently remotely. Of course if there are hardware failures or you lose your broadband then a visit is often required.

Remote support contract features:

Unlimited remote support Free telephone support

9am – 5.30 pm cover Monday – Friday Critical response time – same business day

High priority response time – same business day Standard response time – next business day

 

In addition to the benefits above, the heart of your IT infrastructure is being monitored in the background 24/7 with our remote server monitoring service which checks the vitals at the heart of your business and alerts us of any potential issues before they arise.

 

Please see our contract comparison document to see which of our contracts suits your business best